My research interests concern the implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use care support services, providing data to inject into public service innovation. This has led to the creation of ThoughtCloud (https://thoughtcloud.uk) a lightweight cross-platform, digital feedback capture system. ThoughtCloud was co-designed with community partners to capture the voices of those often excluded from consultation about the design and delivery of public services that are important to them.

I am a lecturer and researcher in the field of HCI (Human-Computer Interaction) interested in the implementation and in-the-wild evaluation of digital systems that capture the voice, opinions and experiences of people who use community support services. I am passionate about how we can make design research more inclusive and ensure that digital technology innovation is empowering for all citizens across our diverse society.