Research Interests

My research articulates how Design's human-centred approach contributes to change, improvement and impact in different settings. These themes are explored chiefly through a practice-based approach within partner organisations, where competition, compromise, risk and pragmatics are all at play. I work with public, commercial and social sector partners, particularly in the Health and Care sector. For example:

Public and Social Sector Innovation: I currently lead research and practice-based programmes concerning Person-Centred Heathcare, mapping and improving pathways through the disjointed health and wellbeing landscape. This research is driven through a co-design, participatory approach, which invests time in understanding and collaboratively improving the experiences of staff-teams, patients and their carers. My collaborators in this research include: AgeUK, Hitachi, NESTA, NHS Trusts (healthcare service design), Tiny Lives Trust, EPSRC (humanising health-tech) and NIHR (co-design methods).

Commercial Sector Innovation: I led a programme of activity to embed customer-centric innovation approaches into Parker Hannifin Corp., the world's biggest filtration company. This partnership was graded outstanding by the funder: InnovateUK, and led the company to launch new product lines and win its first Red Dot design award. I also support small firms in healthtech and other sectors (inc. funding via InnovateUK/ KTN and the UK Treasury's Help to Grow: Management programme).

Research Student Supervision Interests

Health & Care Co-design; Design for Person-Centred Healthcare; Design for Behaviour Change; Healthcare Service Design; Design-led Innovation