Abstract
This study aims to examine the reverse logistics factors that impact upon firm performance. We review reverse logistics factors under three research streams: (a) resource-based view of the firm, including: Firm strategy, Operations management, and Customer loyalty (b) relational theory, including: Supply chain efficiency, Supply chain collaboration, and institutional theory, including: Government support and Cultural alignment. We measured firm performance with 5 measures: profitability, cost, innovativeness, perceived competitive advantage, and perceived customer satisfaction. We discuss implications for research, policy and practice.
Original language | English |
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Publication status | Published - 9 Sept 2014 |
Event | British Academy of Management (BAM) Conference - Belfast Duration: 9 Sept 2014 → … http://https://www.bam.ac.uk/civicrm/event/info?id=1971&reset=1&utm_source=conference-alerts-web&utm_medium=online-advert&utm_campaign=bam2014 |
Conference
Conference | British Academy of Management (BAM) Conference |
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Period | 9/09/14 → … |
Internet address |