This study aims to examine the reverse logistics factors that impact upon firm performance. We review reverse logistics factors under three research streams: (a) resource-based view of the firm, including: Firm strategy, Operations management, and Customer loyalty (b) relational theory, including: Supply chain efficiency, Supply chain collaboration, and institutional theory, including: Government support and Cultural alignment. We measured firm performance with 5 measures: profitability, cost, innovativeness, perceived competitive advantage, and perceived customer satisfaction. We discuss implications for research, policy and practice.
|Publication status||Published - 9 Sep 2014|
|Event||British Academy of Management (BAM) Conference - Belfast|
Duration: 9 Sep 2014 → …
|Conference||British Academy of Management (BAM) Conference|
|Period||9/09/14 → …|