A Design Vocabulary for Scaffolding Group Interaction Archetypes through Synchronous Telephony

Dan Richardson, Md Adnanul Islam, Bronwyn J. Cumbo, Pranita Shrestha, Delvin Varghese, Tom Bartindale, Patrick Olivier

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Multiple HCI projects have demonstrated the potential of digitally-enhanced, synchronous telephony platforms for use with and by resource-limited communities. However, these platforms were each designed to only facilitate a single archetype of community engagement, limiting their capacity for adaptation when contextual or stakeholder requirements change. This paper builds upon these projects to introduce a design vocabulary, grounded in a formal ontology describing the core components necessary to run adaptable, structured engagements through synchronous group telephony. Through a series of scenarios, we present how this design vocabulary can be used to: help design and communicate different models of synchronous audio engagements, describe existing technologies, and highlight other novel ways in which such platforms could be used. We discuss how while under-explored to this point, synchronous telephony platforms can be designed to orchestrate stakeholder engagements with a degree of flexibility previously impossible in remote, offline contexts.

Original languageEnglish
Article number12
Pages (from-to)1-22
Number of pages22
JournalProceedings of the ACM on Human-Computer Interaction
Issue numberCSCW1
Publication statusPublished - 17 Apr 2024

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