A Method for Retrieval of Tweets About Hospital Patient Experience

Julie Walters, Gobinda Chowdhury

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

Analysis of Twitter communications can capture data on hospital patient experience, and this will be more appropriate for hospital management and patient care because the data represent patients’ and carers’ experience about something as they happen. This paper reports on the development and testing of a semi-automatic method for retrieval of subsets of Twitter communications representing hospital patient experience on different topics and subtopics. Twelve main topics of discussions on patient experience have been identified. Furthermore, it has been demonstrated that it is possible to retrieve tweets on most of the topics by using pre-defined search strings comprising various terms that represent a given topic.
Original languageEnglish
Title of host publicationMaturity and Innovation in Digital Libraries
Subtitle of host publication20th International Conference on Asia-Pacific Digital Libraries, ICADL 2018, Hamilton, New Zealand, November 19-22, 2018, Proceedings
EditorsMilena Dobreva, Annika Hinze, Maja Žumer
Place of PublicationCham
PublisherSpringer
Pages124-135
Number of pages12
Volume11279
ISBN (Electronic)9783030042578
ISBN (Print)9783030042561
DOIs
Publication statusPublished - Nov 2018

Publication series

NameLecture Notes in Computer Science
PublisherSpringer
ISSN (Print)0302-9743

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