TY - JOUR
T1 - A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior
AU - Garba, Omale
AU - Babalola, Mayowa T.
AU - Guo, Liang
PY - 2018/3/1
Y1 - 2018/3/1
N2 - Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees’ customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB via increased felt obligation. In addition, our results revealed that psychological detachment moderated the ethical leadership and CCB relationship, such that this relationship was stronger when psychological detachment was low (versus high), as mediated by felt obligation.
AB - Grounded in social exchange theory, we investigated why and when ethical leadership may relate to hospitality employees’ customer-oriented citizenship behavior (CCB) by exploring the mediating and moderating roles of felt obligation and psychological detachment from an organization respectively. Using a two-wave sample of 152 employees and their 152 coworkers from 10 hotels in Africa, we found that ethical leadership positively relates to CCB via increased felt obligation. In addition, our results revealed that psychological detachment moderated the ethical leadership and CCB relationship, such that this relationship was stronger when psychological detachment was low (versus high), as mediated by felt obligation.
KW - Social exchange theory
KW - Ethical leadership
KW - Felt obligation
KW - Psychological detachment
KW - Customer-oriented citizenship behavior (CCB)
U2 - 10.1016/j.ijhm.2017.10.018
DO - 10.1016/j.ijhm.2017.10.018
M3 - Article
VL - 70
SP - 1
EP - 8
JO - International Journal of Hospitality Management
JF - International Journal of Hospitality Management
SN - 0278-4319
ER -