Accountability Work: Examining the Values, Technologies and Work Practices that Facilitate Transparency in Charities

Matthew Marshall, John Vines, Peter Wright, David Kirk, Toby Lowe, Rob Wilson

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Abstract

Charities are subject to stringent transparency and accountability requirements from government and funders to ensure that they are conducting work and spending money appropriately. Charities are increasingly important to civic life and have unique characteristics as organisations. This provides a rich space in which HCI researchers may learn from and affect both held notions of transparency and accountability, and the relationships between these organisations and their stakeholders. We conducted ethnographic fieldwork and workshops over a seven month period at a charity. We aimed to understand how the transparency obligations of a charity manifest through work and how the workers of a charity reason about transparency and accountability as an everyday practice. Our findings highlight how organisations engage in presenting different accounts of their work; how workers view their legal transparency obligations in contrast with their accountability to their everyday community; and how their labour does not translate well to outcome measures or metrics. We discuss implications for the design of future systems that support organisations to produce accounts of their work as part of everyday practice.
Original languageEnglish
Title of host publicationCHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems
PublisherACM
ISBN (Electronic)9781450356206
DOIs
Publication statusPublished - 23 Apr 2018
Event2018 ACM Conference on Human Factors in Computing Systems - Palais des Congrès de Montréal, Montréal, Canada
Duration: 21 Apr 201826 Apr 2018
https://chi2018.acm.org/

Conference

Conference2018 ACM Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2018
CountryCanada
CityMontréal
Period21/04/1826/04/18
Internet address

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