Adoption of Cloud Computing in Hotel Industry as Emerging Services

Elaine Vella; Longzhi Yang; Naveed Anwar; Nanlin Jin

doi:10.1007/978-3-319-78105-1_26

Adoption of Cloud Computing in Hotel Industry as Emerging Services

Elaine Vella, Longzhi Yang, Naveed Anwar, Nanlin Jin

Computer Information Sciences Department

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

4 Citations (Scopus)

1135 Downloads (Pure)

Abstract

The hotel industry is experiencing forces of change as a result of data explosion, social media, increased individualized expectations by customers. It is thus appealing to study the cloud computing adoption in the hotel industry to respond such changes. This paper reported an investigation on such topic by identifying the cloud computing services and summarising their benefits and challenges in organization, management and operation. The research findings were comparatively studied in reference to the results appeared in the literature. In addition, recommendations were made for both cloud service providers and hotels in strategic planning, investment, and management of cloud-oriented services.

Original language	English
Title of host publication	International Conference on Information
Subtitle of host publication	iConference 2018
Editors	Gobinda Chowdhury, Julie McLeod, Val Gillet, Peter Willett
Publisher	Springer
Chapter	26
Pages	218-228
Volume	10766
ISBN (Electronic)	9783319781051
ISBN (Print)	9783319781044
DOIs	https://doi.org/10.1007/978-3-319-78105-1_26
Publication status	Published - 15 Mar 2018
Event	iConference 2018: Transforming Digital Worlds - University of Sheffield, Sheffield, United Kingdom Duration: 25 Mar 2018 → 28 Mar 2018 https://ischools.org/the-iconference/about-the-iconference/iconference-2018-summary/

Publication series

Name	Transforming Digital Worlds
Volume	10766
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	iConference 2018
Country/Territory	United Kingdom
City	Sheffield
Period	25/03/18 → 28/03/18
Internet address	https://ischools.org/the-iconference/about-the-iconference/iconference-2018-summary/

Keywords

Cloud computing
cloud service adoption
hospitality

Access to Document

10.1007/978-3-319-78105-1_26

Adoption of Cloud Computing (002)Accepted author manuscript, 158 KB

Cite this

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title = "Adoption of Cloud Computing in Hotel Industry as Emerging Services",

abstract = "The hotel industry is experiencing forces of change as a result of data explosion, social media, increased individualized expectations by customers. It is thus appealing to study the cloud computing adoption in the hotel industry to respond such changes. This paper reported an investigation on such topic by identifying the cloud computing services and summarising their benefits and challenges in organization, management and operation. The research findings were comparatively studied in reference to the results appeared in the literature. In addition, recommendations were made for both cloud service providers and hotels in strategic planning, investment, and management of cloud-oriented services.",

keywords = "Cloud computing, cloud service adoption, hospitality",

author = "Elaine Vella and Longzhi Yang and Naveed Anwar and Nanlin Jin",

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editor = "Gobinda Chowdhury and Julie McLeod and Val Gillet and Peter Willett",

booktitle = "International Conference on Information",

address = "Germany",

note = "iConference 2018 : Transforming Digital Worlds ; Conference date: 25-03-2018 Through 28-03-2018",

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Vella, E, Yang, L , Anwar, N & Jin, N 2018, Adoption of Cloud Computing in Hotel Industry as Emerging Services. in G Chowdhury, J McLeod, V Gillet & P Willett (eds), International Conference on Information: iConference 2018. vol. 10766, Transforming Digital Worlds, vol. 10766, Springer, pp. 218-228, iConference 2018, Sheffield, United Kingdom, 25/03/18. https://doi.org/10.1007/978-3-319-78105-1_26

Adoption of Cloud Computing in Hotel Industry as Emerging Services. / Vella, Elaine; Yang, Longzhi ; Anwar, Naveed et al.
International Conference on Information: iConference 2018. ed. / Gobinda Chowdhury; Julie McLeod; Val Gillet; Peter Willett. Vol. 10766 Springer, 2018. p. 218-228 (Transforming Digital Worlds; Vol. 10766).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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AU - Vella, Elaine

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AU - Anwar, Naveed

AU - Jin, Nanlin

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Y1 - 2018/3/15

N2 - The hotel industry is experiencing forces of change as a result of data explosion, social media, increased individualized expectations by customers. It is thus appealing to study the cloud computing adoption in the hotel industry to respond such changes. This paper reported an investigation on such topic by identifying the cloud computing services and summarising their benefits and challenges in organization, management and operation. The research findings were comparatively studied in reference to the results appeared in the literature. In addition, recommendations were made for both cloud service providers and hotels in strategic planning, investment, and management of cloud-oriented services.

AB - The hotel industry is experiencing forces of change as a result of data explosion, social media, increased individualized expectations by customers. It is thus appealing to study the cloud computing adoption in the hotel industry to respond such changes. This paper reported an investigation on such topic by identifying the cloud computing services and summarising their benefits and challenges in organization, management and operation. The research findings were comparatively studied in reference to the results appeared in the literature. In addition, recommendations were made for both cloud service providers and hotels in strategic planning, investment, and management of cloud-oriented services.

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KW - cloud service adoption

KW - hospitality

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DO - 10.1007/978-3-319-78105-1_26

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T3 - Transforming Digital Worlds

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PB - Springer

T2 - iConference 2018

Y2 - 25 March 2018 through 28 March 2018

ER -

Adoption of Cloud Computing in Hotel Industry as Emerging Services

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Conference

Keywords

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