TY - JOUR
T1 - Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge
AU - Lin, Zhibin
AU - Filieri, Raffaele
PY - 2015/9
Y1 - 2015/9
N2 - This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.
AB - This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.
KW - Technology-based self check-in services
KW - Personal innovativeness
KW - Subjective knowledge
KW - Technology Acceptance Model
KW - Airline passenger
U2 - 10.1016/j.tre.2015.07.001
DO - 10.1016/j.tre.2015.07.001
M3 - Article
VL - 81
SP - 158
EP - 168
JO - Transportation Research, Part E: Logistics and Transportation Review
JF - Transportation Research, Part E: Logistics and Transportation Review
SN - 1366-5545
ER -