Airline passengers’ continuance intention towards online check-in services: The role of personal innovativeness and subjective knowledge

Zhibin Lin, Raffaele Filieri

Research output: Contribution to journalArticlepeer-review

39 Citations (Scopus)

Abstract

This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.
Original languageEnglish
Pages (from-to)158-168
JournalTransportation Research Part E: Logistics and Transportation Review
Volume81
DOIs
Publication statusPublished - Sep 2015

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