Abstract
This study integrates the individual psychology constructs (personal innovativeness and subjective knowledge) with the Technology Acceptance Model to develop and test a model of airline passengers’ continuance intention towards online flight check-in services. Predictions were tested with data from a sample of airline passengers in China who have experienced the online check-in service. The findings of this study demonstrate that airline passengers’ innovativeness and subjective knowledge have a direct effect on continuance intention, and an indirect effect through partial mediation of perceived ease of use and perceived usefulness. Theoretical and managerial implications are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 158-168 |
| Journal | Transportation Research Part E: Logistics and Transportation Review |
| Volume | 81 |
| DOIs | |
| Publication status | Published - Sept 2015 |
Keywords
- Technology-based self check-in services
- Personal innovativeness
- Subjective knowledge
- Technology Acceptance Model
- Airline passenger