An assessment of the validity and dimensionality of E-S-QUAL as a measure of internet retail service quality

Mohammed Rafiq, Heather Fulford, Xiaoming Lu, Fiona Ellis-Chadwick

Research output: Contribution to conference › Paper › peer-review

Original language	English
Publication status	Published - Dec 2008
Event	Australian and New Zealand Marketing Academy (ANZMAC) - Sydney, Australia Duration: 1 Dec 2008 → …

Conference	Australian and New Zealand Marketing Academy (ANZMAC)
Period	1/12/08 → …

Access to Document

@conference{9afaa63a9b684992b66524bdce93b28c,

title = "An assessment of the validity and dimensionality of E-S-QUAL as a measure of internet retail service quality",

author = "Mohammed Rafiq and Heather Fulford and Xiaoming Lu and Fiona Ellis-Chadwick",

year = "2008",

month = dec,

language = "English",

note = "Australian and New Zealand Marketing Academy (ANZMAC) ; Conference date: 01-12-2008",

}