An engagement framework for understanding the communication 
needs of different health groups

Pamela Briggs; Claire Hardy; Elizabeth Sillence; Peter Harris

An engagement framework for understanding the communication needs of different health groups

Pamela Briggs, Claire Hardy, Elizabeth Sillence, Peter Harris

Psychology

Research output: Contribution to conference › Paper › peer-review

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Abstract

Qualitative investigations were conducted with three discrete health groups, involving asthma sufferers,smokers considering quitting, and personal carers of people with multiple sclerosis (MS). The participants searched for and commented on the different kinds of health information that was available online, including discussions and postings about shared patient experiences. Different patient groups clearly showeddifferent communication needs in terms of their online search behavior and this reflected (i) the information available on and offline, (ii) the success of previous patient-clinician communications and also (iii) the complex coping strategies of the patients and carers themselves. We captured these needs in a new engagement framework that can be used to guide the design of new online systems and to support developments in patient-clinician communication.

Original language	English
Publication status	Published - 28 Apr 2013
Event	CHI 2013 (ACM SIGCHI Conference on Human Factors in Computing Systems) - Paris Duration: 28 Apr 2013 → … http://care.cs.columbia.edu/chi2013health/?page_id=243

Conference

Conference	CHI 2013 (ACM SIGCHI Conference on Human Factors in Computing Systems)
Period	28/04/13 → …
Internet address	http://care.cs.columbia.edu/chi2013health/?page_id=243

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http://care.cs.columbia.edu/chi2013health/CRPapers/Briggs.pdf

Cite this

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AU - Harris, Peter

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AB - Qualitative investigations were conducted with three discrete health groups, involving asthma sufferers,smokers considering quitting, and personal carers of people with multiple sclerosis (MS). The participants searched for and commented on the different kinds of health information that was available online, including discussions and postings about shared patient experiences. Different patient groups clearly showeddifferent communication needs in terms of their online search behavior and this reflected (i) the information available on and offline, (ii) the success of previous patient-clinician communications and also (iii) the complex coping strategies of the patients and carers themselves. We captured these needs in a new engagement framework that can be used to guide the design of new online systems and to support developments in patient-clinician communication.

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An engagement framework for understanding the communication needs of different health groups

Abstract

Conference

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