An Integrative Systematic Review of Employee Silence and Voice in Healthcare: What are we really measuring?

Olga Lainidi*, Mimmi Kheddache Jendeb, Anthony J. Montgomery, Christos Mouratidis, Konstantina Paitaridou, Clare Cook, Judith Johnson, Eirini Karakasidou

*Corresponding author for this work

Research output: Contribution to journalReview articlepeer-review

5 Citations (Scopus)
58 Downloads (Pure)

Abstract

The history of inquiries into the failings of medical care have highlighted the critical role of communication and information sharing, meaning that speaking up and employee silence have been extensively researched. However, the accumulated evidence concerning speaking-up interventions in healthcare indicates that they achieve disappointing outcomes because of a professional and organizational culture which is not supportive. Therefore, there is a gap with regard to our understanding of employee voice and silence in healthcare, and the relationship between withholding information and healthcare outcomes (e.g., patient safety, quality of care, worker wellbeing) is complex and differentiated. The following integrative review is aimed at addressing the following questions; (1) How is voice and silence conceptualized and measured in healthcare?; (2) What is the theoretical background to employee voice and silence?; and (3) What are the practical implications for the field? An integrative systematic literature review of quantitative studies published in peer-reviewed journals during 2016-2022 was conducted on the following databases: PubMed, PsycINFO, Scopus, Embase, Cochrane Library, Web of Science, CINAHL and Google Scholar. Of the 209 eligible studies, 76 studies met the inclusion criteria and were selected for the final review. The results of the review indicated the following: (1) concepts and measures are heterogenous; (2) there is no unifying theoretical background, and (3) there is a need for further research regarding the distinction between what drives safety voice versus general employee voice, and how both voice and silence can operate in parallel in healthcare. The review also examines the significant gap in the literature regarding how research can better inform practical implications for the healthcare sector. Ultimately, the review highlights a clear need to assess voice and silence in healthcare, although the best approach to do so cannot yet be established.
Original languageEnglish
Article number1111579
JournalFrontiers in Psychiatry
Volume14
DOIs
Publication statusPublished - 25 May 2023

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