Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Raffaele Filieri; Fraser McLeay; Bruce Tsui

doi:10.1007/978-3-319-51168-9_37

Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Raffaele Filieri, Fraser McLeay, Bruce Tsui

Northumbria University

Research output: Chapter in Book/Report/Conference proceeding › Chapter

Abstract

The popularity of social commerce websites (SCW) is constantly growing among consumers, who are increasingly adopting them before buying tourism services. Understanding the factors that influence traveller’s decisions to purchase from SCWs is of critical significance for evaluating their impact in the travel industry. This study draws upon the Delone and McLean’s (1992) Information System Success Model (ISSM) to investigate the factors that affect purchase intention. Predictions were tested with data from 119 users of Tripadvisor using structural equation modelling. Findings reveal that information quality affects both system quality and satisfaction. System quality also influences satisfaction, which ultimately influence purchase intention from a SCW.

Original language	English
Title of host publication	Information and Communication Technologies in Tourism 2017
Editors	Roland Schegg, Brigitte Stangl
Publisher	Springer
Pages	517-528
ISBN (Print)	978-3-319-51167-2
DOIs	https://doi.org/10.1007/978-3-319-51168-9_37
Publication status	E-pub ahead of print - 5 Jan 2017

Keywords

Online consumer reviews
Delone and McLean
Information systems success model
Social commerce
Customer satisfaction

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10.1007/978-3-319-51168-9_37

Cite this

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title = "Antecedents of Travellers{\textquoteright} Satisfaction and Purchase Intention from Social Commerce Websites",

abstract = "The popularity of social commerce websites (SCW) is constantly growing among consumers, who are increasingly adopting them before buying tourism services. Understanding the factors that influence traveller{\textquoteright}s decisions to purchase from SCWs is of critical significance for evaluating their impact in the travel industry. This study draws upon the Delone and McLean{\textquoteright}s (1992) Information System Success Model (ISSM) to investigate the factors that affect purchase intention. Predictions were tested with data from 119 users of Tripadvisor using structural equation modelling. Findings reveal that information quality affects both system quality and satisfaction. System quality also influences satisfaction, which ultimately influence purchase intention from a SCW.",

keywords = "Online consumer reviews, Delone and McLean, Information systems success model, Social commerce, Customer satisfaction",

author = "Raffaele Filieri and Fraser McLeay and Bruce Tsui",

note = "Presented at 2017 ENTER eTourism Conference, Rome, 24-26 January 2017.",

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doi = "10.1007/978-3-319-51168-9_37",

language = "English",

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T1 - Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

AU - Filieri, Raffaele

AU - McLeay, Fraser

AU - Tsui, Bruce

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PY - 2017/1/5

Y1 - 2017/1/5

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AB - The popularity of social commerce websites (SCW) is constantly growing among consumers, who are increasingly adopting them before buying tourism services. Understanding the factors that influence traveller’s decisions to purchase from SCWs is of critical significance for evaluating their impact in the travel industry. This study draws upon the Delone and McLean’s (1992) Information System Success Model (ISSM) to investigate the factors that affect purchase intention. Predictions were tested with data from 119 users of Tripadvisor using structural equation modelling. Findings reveal that information quality affects both system quality and satisfaction. System quality also influences satisfaction, which ultimately influence purchase intention from a SCW.

KW - Online consumer reviews

KW - Delone and McLean

KW - Information systems success model

KW - Social commerce

KW - Customer satisfaction

U2 - 10.1007/978-3-319-51168-9_37

DO - 10.1007/978-3-319-51168-9_37

M3 - Chapter

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EP - 528

BT - Information and Communication Technologies in Tourism 2017

A2 - Schegg, Roland

A2 - Stangl, Brigitte

PB - Springer

ER -

Antecedents of Travellers’ Satisfaction and Purchase Intention from Social Commerce Websites

Abstract

Keywords

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