Assessing Knowledge Management Systems Usage in Supporting Decision Making Processes in Organizations

Mahmoud Abdelrahman*, K. Nadia Papamichail, Simon French

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

Abstract

With the advent of the knowledge economy and the growing importance of knowledge societies, organizations are constantly seeking new ways of leveraging knowledge assets to support Decision Making (DM) processes. This chapter presents an initial insight to the little-researched phenomenon of how Knowledge Management Systems (KMSs) can support DM processes in organizations. A synthesis of ideas from a literature review suggests a new conceptual framework with several critical factors that organizations should take into account to assess the usage of KMSs tools in supporting DM processes in organizations. The proposed framework, "USUQ," will benefit managers in both public and private sectors in knowing how the Usage, Satisfaction, Usefulness, and the Quality of using KMSs can support DM processes.

Original languageEnglish
Title of host publicationBuilding a Competitive Public Sector with Knowledge Management Strategy
PublisherIGI Global
Pages326-340
Number of pages15
ISBN (Electronic)9781466644359
ISBN (Print)1466644346, 9781466644342
DOIs
Publication statusPublished - 31 Aug 2013
Externally publishedYes

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