Passenger rights to compensation for denied boarding, delayed and cancelled flights have been with us for over 8 years. Some airlines have met their obligations to passengers better than others. The European Commission has recently weighed into the debate, expressing concern that passenger rights were not being vindicated. Should claims purchasing companies be part of the structures to bridge the gap in access to justice for consumers? What are the competing tensions in encouraging access to justice and discouraging a market in claims?
|Journal||Travel Law Quarterly|
|Publication status||Published - 16 Sep 2013|