TY - JOUR
T1 - Beyond contact-tracing
T2 - The public value of eHealth application in a pandemic
AU - Gerli, Paolo
AU - Arakpogun, Emmanuel
AU - Elsahn, Ziad
AU - Olan, Femi
AU - Prime, Karla Simone
PY - 2021/7/1
Y1 - 2021/7/1
N2 - This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.
AB - This study adopts a public value perspective to examine the eHealth services deployed by national and regional governments to contain the coronavirus (Covid-19) pandemic, including symptoms checkers, information portals and contact-tracing applications. We analyse 50 cases of eHealth applications adopted in 25 European Economic Area (EEA) and outline how these systems and technologies map against four dimensions of public value: user orientation, participation, legality and equity. Our findings reveal that the public value of the eHealth applications adopted in the context of the current pandemic is affected by both endogenous and exogenous factors that undermine their ability to improve the quality of healthcare services and social wellbeing. We conclude by suggesting areas for further research to address such factors and the trade-offs emerging between different dimensions of public value.
KW - Contact-tracing
KW - Covid-19
KW - European Economic Area
KW - Pandemic
KW - Public value
KW - eHealth applications
UR - http://www.scopus.com/inward/record.url?scp=85103055982&partnerID=8YFLogxK
U2 - 10.1016/j.giq.2021.101581
DO - 10.1016/j.giq.2021.101581
M3 - Article
VL - 38
JO - Government Information Quarterly
JF - Government Information Quarterly
SN - 0740-624X
IS - 3
M1 - 101581
ER -