Book review: Emotional Intelligence in Tourism and Hospitality

Giampaolo Viglia, Padmali Rodrigo

Research output: Contribution to journalBook/Film/Article reviewpeer-review


The book Emotional Intelligence in Tourism and Hospitality offers examples throughout the text, sets out clear learning objectives in each chapter, and presents some interactive activities to test acquired knowledge. The presence of Power Point slides for each chapter makes it suitable to all the students, scholars and practitioners who wish to understand the role of emotions in service encountering experiences in an informative way.
Original languageEnglish
Article number103978
Number of pages2
JournalTourism Management
Early online date14 Sep 2019
Publication statusPublished - 1 Apr 2020
Externally publishedYes

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