Book review: Emotional Intelligence in Tourism and Hospitality

Giampaolo Viglia; Padmali Rodrigo

doi:10.1016/j.tourman.2019.103978

Book review: Emotional Intelligence in Tourism and Hospitality

Research output: Contribution to journal › Book/Film/Article review › peer-review

Abstract

The book Emotional Intelligence in Tourism and Hospitality offers examples throughout the text, sets out clear learning objectives in each chapter, and presents some interactive activities to test acquired knowledge. The presence of Power Point slides for each chapter makes it suitable to all the students, scholars and practitioners who wish to understand the role of emotions in service encountering experiences in an informative way.

Original language	English
Article number	103978
Number of pages	2
Journal	Tourism Management
Volume	77
Early online date	14 Sept 2019
DOIs	https://doi.org/10.1016/j.tourman.2019.103978
Publication status	Published - 1 Apr 2020
Externally published	Yes

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10.1016/j.tourman.2019.103978

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title = "Book review: Emotional Intelligence in Tourism and Hospitality",

abstract = "The book Emotional Intelligence in Tourism and Hospitality offers examples throughout the text, sets out clear learning objectives in each chapter, and presents some interactive activities to test acquired knowledge. The presence of Power Point slides for each chapter makes it suitable to all the students, scholars and practitioners who wish to understand the role of emotions in service encountering experiences in an informative way.",

author = "Giampaolo Viglia and Padmali Rodrigo",

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AU - Rodrigo, Padmali

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AB - The book Emotional Intelligence in Tourism and Hospitality offers examples throughout the text, sets out clear learning objectives in each chapter, and presents some interactive activities to test acquired knowledge. The presence of Power Point slides for each chapter makes it suitable to all the students, scholars and practitioners who wish to understand the role of emotions in service encountering experiences in an informative way.

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DO - 10.1016/j.tourman.2019.103978

M3 - Book/Film/Article review

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JO - Tourism Management

JF - Tourism Management

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Book review: Emotional Intelligence in Tourism and Hospitality

Abstract

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