The book Emotional Intelligence in Tourism and Hospitality offers examples throughout the text, sets out clear learning objectives in each chapter, and presents some interactive activities to test acquired knowledge. The presence of Power Point slides for each chapter makes it suitable to all the students, scholars and practitioners who wish to understand the role of emotions in service encountering experiences in an informative way.
|Number of pages||2|
|Early online date||14 Sep 2019|
|Publication status||Published - 1 Apr 2020|