@inbook{924267765c8e4f769dd0ea6b96652f29,
title = "Bringing about innovative change: the case of a patient flow management system in an NHS Trust",
author = "Teresa Waring and Martin Alexander and Rebecca Casey",
year = "2013",
month = jun,
doi = "10.1007/978-3-642-38862-0_11",
language = "English",
isbn = "978-3-642-388613",
volume = "402",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer",
pages = "164--183",
editor = "Dwivedi, {Y. K.} and {Zinner Henriksen}, Helle and David Wastell and Rahul De'",
booktitle = "Grand Successes and Failures in IT: Public and Private Sectors",
address = "Germany",
note = "IFIP WG 8.6 International Conference on Transfer and Diffusion of IT ; Conference date: 01-06-2013",
url = "http://ifip86.iimb.ernet.in/",
}