TY - JOUR
T1 - Business process re-engineering in the public sector: A case study of the Contributions Agency
AU - Harrington, Barbara
AU - McLoughlin, Kevin
AU - Riddell, Duncan
PY - 1998/3
Y1 - 1998/3
N2 - There has been a growing literature which, from a social science perspective, seeks to critically assess the use of business process re-engineering (BPR) in effecting radical organisational change. Using a case study of the Contributions Agency, this article reports on the problems of using BPR in a public sector organisation, and discusses the findings in relation to the current critique of BPR.
AB - There has been a growing literature which, from a social science perspective, seeks to critically assess the use of business process re-engineering (BPR) in effecting radical organisational change. Using a case study of the Contributions Agency, this article reports on the problems of using BPR in a public sector organisation, and discusses the findings in relation to the current critique of BPR.
U2 - 10.1111/1468-005X.00037
DO - 10.1111/1468-005X.00037
M3 - Article
SN - 0268-1072
VL - 13
SP - 43
EP - 50
JO - New Technology, Work and Employment
JF - New Technology, Work and Employment
IS - 1
ER -