TY - JOUR
T1 - Call centres and incapacity benefit claimants in the North West of England: A study from the Greater Manchester area
AU - Cabras, Ignazio
PY - 2008/5
Y1 - 2008/5
N2 - During the last decade, several initiatives have been undertaken by the British government in an attempt to reduce the number of incapacity benefit claimants. The principal objective is to encourage long-term economically inactive people to enter into paid employment. Particular support is delivered to disabled people, who generally face more difficulties in obtaining a job. In this context, the service sector could play an important role, especially in occupations where there are relatively few barriers to entry. Call centre businesses, because of the nature of occupations offered, represent a potentially significant source of employment that requires specific policies and initiatives. Furthermore, call centres are located in the same areas where incapacity benefit claimants are concentrated.
AB - During the last decade, several initiatives have been undertaken by the British government in an attempt to reduce the number of incapacity benefit claimants. The principal objective is to encourage long-term economically inactive people to enter into paid employment. Particular support is delivered to disabled people, who generally face more difficulties in obtaining a job. In this context, the service sector could play an important role, especially in occupations where there are relatively few barriers to entry. Call centre businesses, because of the nature of occupations offered, represent a potentially significant source of employment that requires specific policies and initiatives. Furthermore, call centres are located in the same areas where incapacity benefit claimants are concentrated.
KW - call centres
KW - disabled people
KW - occupational development regional economic development
U2 - 10.1177/0143831X07088543
DO - 10.1177/0143831X07088543
M3 - Article
VL - 29
SP - 249
EP - 273
JO - Economic and Industrial Democracy
JF - Economic and Industrial Democracy
SN - 0143-831X
IS - 2
ER -