Abstract
Chatbots are emerging as an increasingly important area for the HCI community, as they provide a novel means for users to interact with service providers. Due to their conversational character, chatbots are potentially effective tools for engaging with customers, and are often developed with commercial interests at the core. However, chatbots also represent opportunities for positive social impact. Chatbots can make needed services more accessible, available, and affordable. They can strengthen users' autonomy, competence, and (possibly counter-intuitively) social relatedness. In this special interest group (SIG) we address the possible social benefits of chatbots and conversational user interfaces. We will bring together the existing, but disparate, community of researchers and practitioners within the CHI community and broader fields who have an interest in chatbots. We aim to discuss the potential for chatbots to move beyond their assumed role as channels for commercial service providers, explore how they may be used for social good, and how the HCI community may contribute to realize this.
Original language | English |
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Title of host publication | CHI 2018 - Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems |
Subtitle of host publication | Engage with CHI |
Publisher | ACM |
ISBN (Electronic) | 9781450356206, 9781450356213 |
DOIs | |
Publication status | Published - 20 Apr 2018 |
Event | 2018 ACM Conference on Human Factors in Computing Systems - Palais des Congrès de Montréal, Montréal, Canada Duration: 21 Apr 2018 → 26 Apr 2018 https://chi2018.acm.org/ |
Conference
Conference | 2018 ACM Conference on Human Factors in Computing Systems |
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Abbreviated title | CHI 2018 |
Country/Territory | Canada |
City | Montréal |
Period | 21/04/18 → 26/04/18 |
Internet address |
Keywords
- Chatbots
- Conversational interfaces
- Social good