This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.
|Publication status||Published - 2012|
|Event||30th ACM Conference on Human Factors in Computing Systems, CHI 2012 - Austin, Texas, Austin, TX, United States|
Duration: 5 May 2012 → 10 May 2012
|Conference||30th ACM Conference on Human Factors in Computing Systems, CHI 2012|
|Period||5/05/12 → 10/05/12|