Cheque mates

John Vines; Mark Blythe; Paul Dunphy; Vasilis Vlachokyriakos; Isaac Teece; Andrew Monk; Patrick Olivier

doi:10.1145/2207676.2208569

Cheque mates

John Vines, Mark Blythe, Paul Dunphy, Vasilis Vlachokyriakos, Isaac Teece, Andrew Monk, Patrick Olivier

Research output: Contribution to conference › Paper › peer-review

67 Citations (Scopus)

Abstract

This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

Original language	English
DOIs	https://doi.org/10.1145/2207676.2208569
Publication status	Published - 2012
Event	30th ACM Conference on Human Factors in Computing Systems, CHI 2012 - Austin, Texas, Austin, TX, United States Duration: 5 May 2012 → 10 May 2012 http://chi2012.acm.org/program/desktop/Session232.html?searchterm=health+system

Conference

Conference	30th ACM Conference on Human Factors in Computing Systems, CHI 2012
Country/Territory	United States
City	Austin, TX
Period	5/05/12 → 10/05/12
Internet address	http://chi2012.acm.org/program/desktop/Session232.html?searchterm=health+system

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10.1145/2207676.2208569

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abstract = "This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.",

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note = "30th ACM Conference on Human Factors in Computing Systems, CHI 2012 ; Conference date: 05-05-2012 Through 10-05-2012",

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T1 - Cheque mates

AU - Vines, John

AU - Blythe, Mark

AU - Dunphy, Paul

AU - Vlachokyriakos, Vasilis

AU - Teece, Isaac

AU - Monk, Andrew

AU - Olivier, Patrick

PY - 2012

Y1 - 2012

N2 - This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

AB - This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

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ER -

Cheque mates

Abstract

Conference

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Designing Technologies with Older Adults: Ethical Tensions and Opportunities

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