Citizen Adoption in E-Government Systems: A Meta Analysis

Karin Olesen, Lincoln C. Wood, Josephine Chong

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Abstract

Electronic Government (e-Government) refers to a system of information, communication and interaction between government and its citizens. E-Government adoption has been studied for more than a decade with several meta-analytic studies being produced in that time. This study is differentiated from prior meta-analyses as it splits the empirical studies into pre-adoption and post-adoption studies to allow a clearer model of e-Government. We found different determinants and distinct models for pre- and post-adoption of e-Government. In the two models (pre-adoption and post-adoption) trust is only related to pre-adoption studies. Originally, 98 studies were coded but with the focus on pre-adoption and post-adoption, 53 were used in the final models as they contained the attributes of interest.
Original languageEnglish
Article number24
Pages (from-to)1-28
Number of pages28
JournalJournal of Global Information Management
Volume29
Issue number6
DOIs
Publication statusPublished - Nov 2021

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