Co-designing Digital Platforms for Volunteer-led Migrant Community Welfare Support

Joshua Paolo Seguin, Delvin Varghese, Misita Anwar, Tom Bartindale, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)


Community-based migrant organizations play a vital role in the provision of welfare services to temporary migrant workers, international students, and refugees whose access to government support services are limited. Through a co-design based inquiry, we explored the potential to utilize mainstream digital platforms to support the welfare agenda of an Australia-based Filipino migrant organization. We discuss the advantages and disadvantages of implementing such technology-mediated workflows within the community-based organization and the essential practices that they may undermine. Drawing on this case study, we present a provisional set of reflections for design practitioners working in the space of migrant communities and other marginalized community groups. These include the importance of designing for the community's long-term and holistic development, leveraging volunteers' digital literacy, and a call for more malleable platforms that allow community groups to reflect their core values and needs directly onto the platform configurations.

Original languageEnglish
Title of host publicationDIS '22: Designing Interactive Systems Conference
Subtitle of host publicationDigital Wellbeing
EditorsFlorian `Floyd' Mueller, Stefan Greuter, Rohit Ashok Khot, Penny Sweetser, Marianna Obrist
Place of PublicationNew York, US
Number of pages16
ISBN (Electronic)9781450393584
Publication statusPublished - 13 Jun 2022
Externally publishedYes
Event2022 ACM Designing Interactive Systems Conference: Digital Wellbeing, DIS 2022 - Virtual, Online, Australia
Duration: 13 Jun 202217 Jun 2022


Conference2022 ACM Designing Interactive Systems Conference: Digital Wellbeing, DIS 2022
CityVirtual, Online

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