Creating Reasonable Workload to Enhance Public Employee Job Satisfaction: The Role of Supervisor Support, Co-Worker Support, and Tangible Job Resources

Nhung Thi Hong Nguyen*, Luu Trong Tuan

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

11 Citations (Scopus)


Due to the pressure to do more with less, public employees are having higher levels of unreasonable workload, which can negatively affect their job satisfaction. Despite this, little research examines ways to promote reasonable workload in the public sector. Based on the conservation of resources (COR) theory, this study posits that supervisor support fosters coworker support, which can offer various resources to enhance reasonable workload and in turn, job satisfaction of public sector employees. Furthermore, based on the complementary resources perspective, we propose that tangible job resources magnify the effects of supervisor support and coworker support on reasonable workload. Results of structural equation models with data from the 2019 U.S. Federal Employee Viewpoint Survey support the above hypotheses. This study is important as it demonstrates practical ways to help public employees deal with their workload and enhance job satisfaction.

Original languageEnglish
Pages (from-to)131-162
Number of pages32
JournalPublic Performance and Management Review
Issue number1
Early online date29 Dec 2021
Publication statusPublished - 2 Jan 2022
Externally publishedYes

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