Critical failure factors for Quality 4.0: an exploratory qualitative study

Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

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Purpose: This study aims to investigate the adoption of Quality 4.0 (Q4.0) and assess the critical failure factors (CFFs) for its implementation and how its failure is measured.

Design/methodology/approach: A qualitative study based on in-depth interviews with quality managers and executives was conducted to establish the CFFs for Q4.0.

Findings: The significant CFFs highlighted were resistance to change and a lack of understanding of the concept of Q4.0. There was also a complete lack of access to or availability of training around Q4.0.

Research limitations/implications: The study enhances the body of literature on Q4.0 and is one of the first research studies to provide insight into the CFFs of Q4.0.

Practical implications: Based on the discussions with experts in the area of quality in various large and small organizations, one can understand the types of Q4.0 initiatives and the CFFs of Q4.0. By identifying the CFFs, one can establish the steps for improvements for organizations worldwide if they want to implement Q4.0 in the future on the competitive global stage.

Originality/value: The concept of Q4.0 is at the very nascent stage, and thus, the CFFs have not been found in the extant literature. As a result, the article aids businesses in understanding possible problems that might derail their Q4.0 activities.

Original languageEnglish
Pages (from-to)1044-1062
Number of pages19
JournalInternational Journal of Quality and Reliability Management
Issue number4
Early online date12 Oct 2023
Publication statusPublished - 14 Mar 2024

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