CSR Maturity Model for Smart City Assessment

Alaeldin Suliman*, Jeff Rankin, Anna Robak

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

4 Citations (Scopus)


Population and urban growth are challenging traditional approaches to solving city-related problems. To meet these challenges, the concept of smart city/community (SC) has been introduced as a strategic solution. This research seeks to identify the key smartness dimensions of a city, build a corresponding novel smartness concept, and develop a full assessment model. The contribution of this research includes identifying three key dimensions for SCs: connectivity (C), sustainability (S), and resiliency (R); and developing a corresponding maturity model (MM) for SC assessment referred to as CSR-MM. The model’s applicability is validated by examining its conformance to MM design principles, available in the literature, and practically demonstrated via a case study (Fredericton Public Transit, New Brunswick). The assessment outcomes were compared against an international SC assessment tool (ISO37120 2018). Municipalities will benefit from this CSR-MM in identifying maturity gaps, setting prioritized goals, and focusing on continuously improving citizens’ well-being.
Original languageEnglish
Pages (from-to)785-802
Number of pages18
JournalCanadian Journal of Civil Engineering
Issue number7
Early online date17 Jun 2020
Publication statusPublished - 1 Jul 2021
Externally publishedYes

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