Design Frictions for Mindful Interactions: The Case for Microboundaries

Anna L. Cox; Sandy J.J. Gould; Marta E. Cecchinato; Ioanna Iacovides; Ian Renfree

doi:10.1145/2851581.2892410

Design Frictions for Mindful Interactions: The Case for Microboundaries

Anna L. Cox, Sandy J.J. Gould, Marta E. Cecchinato, Ioanna Iacovides, Ian Renfree

Computer and Information Sciences Department

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

123 Citations (Scopus)

Abstract

Design frictions, a term found in popular media articles about user experience design, refer to points of difficulty occurring during interaction with technology. Such articles often argue that these frictions should be removed from interaction flows in order to reduce the risk of user frustration and disengagement. In this paper we argue that, in many scenarios, designing friction into interactions through the introduction of microboundaries, can, in fact, have positive effects. Design frictions can disrupt " mindless " automatic interactions, prompting moments of reflection and more " mindful " interaction. The potential advantages of intentionally introduced frictions are numerous: from reducing the likelihood of errors in data-entry tasks, to supporting health-behaviour change.

Original language	English
Title of host publication	Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHI EA '16
Place of Publication	New York, New York, USA
Publisher	ACM
Pages	1389-1397
Number of pages	9
ISBN (Print)	9781450340823
DOIs	https://doi.org/10.1145/2851581.2892410
Publication status	Published - 7 May 2016
Event	ACM Conference on Human Factors in Computing Systems (CHI) 2016 - San Jose, United States Duration: 7 May 2016 → 12 May 2016

Conference

Conference	ACM Conference on Human Factors in Computing Systems (CHI) 2016
Abbreviated title	CHI
Country/Territory	United States
City	San Jose
Period	7/05/16 → 12/05/16

Keywords

Design frictions
microboundaries
lockouts
wellbeing
slow technology

Access to Document

10.1145/2851581.2892410

Cite this

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title = "Design Frictions for Mindful Interactions: The Case for Microboundaries",

abstract = "Design frictions, a term found in popular media articles about user experience design, refer to points of difficulty occurring during interaction with technology. Such articles often argue that these frictions should be removed from interaction flows in order to reduce the risk of user frustration and disengagement. In this paper we argue that, in many scenarios, designing friction into interactions through the introduction of microboundaries, can, in fact, have positive effects. Design frictions can disrupt {"} mindless {"} automatic interactions, prompting moments of reflection and more {"} mindful {"} interaction. The potential advantages of intentionally introduced frictions are numerous: from reducing the likelihood of errors in data-entry tasks, to supporting health-behaviour change.",

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author = "Cox, {Anna L.} and Gould, {Sandy J.J.} and Cecchinato, {Marta E.} and Ioanna Iacovides and Ian Renfree",

year = "2016",

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language = "English",

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booktitle = "Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHI EA '16",

publisher = "ACM",

address = "United States",

note = "ACM Conference on Human Factors in Computing Systems (CHI) 2016, CHI ; Conference date: 07-05-2016 Through 12-05-2016",

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Cox, AL, Gould, SJJ, Cecchinato, ME, Iacovides, I & Renfree, I 2016, Design Frictions for Mindful Interactions: The Case for Microboundaries. in Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHI EA '16. ACM, New York, New York, USA, pp. 1389-1397, ACM Conference on Human Factors in Computing Systems (CHI) 2016, San Jose, United States, 7/05/16. https://doi.org/10.1145/2851581.2892410

Design Frictions for Mindful Interactions: The Case for Microboundaries. / Cox, Anna L.; Gould, Sandy J.J.; Cecchinato, Marta E. et al.
Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems - CHI EA '16. New York, New York, USA: ACM, 2016. p. 1389-1397.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - Design frictions, a term found in popular media articles about user experience design, refer to points of difficulty occurring during interaction with technology. Such articles often argue that these frictions should be removed from interaction flows in order to reduce the risk of user frustration and disengagement. In this paper we argue that, in many scenarios, designing friction into interactions through the introduction of microboundaries, can, in fact, have positive effects. Design frictions can disrupt " mindless " automatic interactions, prompting moments of reflection and more " mindful " interaction. The potential advantages of intentionally introduced frictions are numerous: from reducing the likelihood of errors in data-entry tasks, to supporting health-behaviour change.

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ER -

Design Frictions for Mindful Interactions: The Case for Microboundaries

Abstract

Conference

Keywords

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