@inproceedings{41895eba1bde4ee08fd8cef3f783d5c0,
title = "Designing across organisational boundaries - Community Dentistry Services",
abstract = "This paper considers the potential value of visualisation approaches to describing the complex setting of UK health service provision. Through a case study project, which used Service Design approaches to develop a person-centred view of Community Dental Health Services, two visual models of service provision and their value to project stakeholders are discussed. The first comprised a map of the current structure of UK health service provision, created to guide the project approach and introduce the person-centred perspective; and the second is in the form of a draft Service Blueprint. Together they were used to establish an extra-organisational view of service provision. Findings demonstrate that these visualisations of service effectively widened and held-open the scope of the case-study project and that key policy-stakeholders recognised that Design{\textquoteright}s person-centred perspective, worked across the usual organisational boundaries.",
author = "Matthew Lievesley and Rebecca Wassall",
year = "2015",
month = jul,
language = "English",
isbn = "978-1-84387-385-3",
editor = "Kirsty Christer",
booktitle = "Proceedings of the 3rd European Conference on Design4Health",
publisher = "Sheffield Hallam University",
address = "United Kingdom",
}