Designing for Employee Voice

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Designing for Employee Voice. / Abdulgalimov, Dinislam; Kirkham, Reuben; Nicholson, James; Vlachokyriakos, Vasilis; Briggs, Pam; Olivier, Patrick.

Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA. ACM, 2020. 157.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Harvard

Abdulgalimov, D, Kirkham, R, Nicholson, J, Vlachokyriakos, V, Briggs, P & Olivier, P 2020, Designing for Employee Voice. in Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA., 157, ACM. https://doi.org/10.1145/3313831.3376284

APA

Abdulgalimov, D., Kirkham, R., Nicholson, J., Vlachokyriakos, V., Briggs, P., & Olivier, P. (2020). Designing for Employee Voice. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA [157] ACM. https://doi.org/10.1145/3313831.3376284

Vancouver

Abdulgalimov D, Kirkham R, Nicholson J, Vlachokyriakos V, Briggs P, Olivier P. Designing for Employee Voice. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA. ACM. 2020. 157 https://doi.org/10.1145/3313831.3376284

Author

Abdulgalimov, Dinislam ; Kirkham, Reuben ; Nicholson, James ; Vlachokyriakos, Vasilis ; Briggs, Pam ; Olivier, Patrick. / Designing for Employee Voice. Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA. ACM, 2020.

Bibtex - Download

@inproceedings{554c52dc15c8462eb8406025b855c4bd,
title = "Designing for Employee Voice",
abstract = "Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.",
keywords = "employee voice, workplace, enterprise social networks",
author = "Dinislam Abdulgalimov and Reuben Kirkham and James Nicholson and Vasilis Vlachokyriakos and Pam Briggs and Patrick Olivier",
year = "2020",
month = may,
doi = "10.1145/3313831.3376284",
language = "English",
isbn = "9781450367080",
booktitle = "Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI{\textquoteright}20): April 25–30, 2020, Honolulu, HI, USA",
publisher = "ACM",
address = "United States",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Designing for Employee Voice

AU - Abdulgalimov, Dinislam

AU - Kirkham, Reuben

AU - Nicholson, James

AU - Vlachokyriakos, Vasilis

AU - Briggs, Pam

AU - Olivier, Patrick

PY - 2020/5

Y1 - 2020/5

N2 - Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.

AB - Employee voice and workplace democracy have a positive impact on employee wellbeing and the performance of organizations. In this paper, we conducted interviews with employees to identify facilitators and inhibitors for voice within the workplace and a corresponding set of appropriate qualities: Civility, Validity, Safety and Egalitarianism. We then operationalised these qualities as a set of design goals – Assured Anonymity, Constructive Moderation, Adequate Slowness and Controlled Access – in the design and development of a secure anonymous employee voice system. Our novel take on the Enterprise Social Network aims to foster good citizenship whilst also promoting frank yet constructive discussion. We reflect on a two-week deployment of our system, the diverse range of candid discussions that emerged around important workplace issues and the potential for change within the host organization. We conclude by reflecting on the ways in which our approach shaped discourse and supported the creation of a trusted environment for employee voice.

KW - employee voice

KW - workplace

KW - enterprise social networks

U2 - 10.1145/3313831.3376284

DO - 10.1145/3313831.3376284

M3 - Conference contribution

SN - 9781450367080

BT - Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI’20): April 25–30, 2020, Honolulu, HI, USA

PB - ACM

ER -