Designing in highly contentious areas: Perspectives on a way forward for mental healthcare transformation
Research output: Contribution to journal › Conference article › peer-review
DOI
Departments
External departments
- Polytechnic University of Milan
- University of Bristol
- King's College London
- McMaster University
- Bristol Health Partners Psychosis Health Integration Team
- Karlstad University
Details
Original language | English |
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Pages (from-to) | 309-330 |
Number of pages | 22 |
Journal | The Design Journal |
Volume | 22 |
Issue number | sup1 |
Early online date | 31 May 2019 |
DOIs | |
Publication status | Published - 2019 |
Event | 13th International Conference of the European Academy of Design: Running with Scissors - Dundee, Dundee, United Kingdom Duration: 10 Apr 2019 → 12 Apr 2019 Conference number: 13 |
Publication type | Research output: Contribution to journal › Conference article › peer-review |
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Abstract
There is growing interest in service design to support transformation in mental healthcare. Early research in this area has shown some promising results, but has also revealed the contentious nature of this work. A better understanding of the complexity of design in mental health is needed to support the development of approaches that are appropriate for this context. As such, the aim of this paper is to examine areas of contention and related strategies employed when designing for mental health transformation. To realize this aim, a qualitative multiple case study of ten service design initiatives in mental health contexts was conducted. The analysis revealed five interconnected contentious issues: organizational constraints; ensuring meaningful participation; culture clashes; power dynamics; and systems approaches. These contentious issues are detailed and related strategies from various cases are put forward, providing a rich foundation for the ongoing development of service design approaches in mental health.
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