Designing Trust: the importance of relationships in social contexts

Research output: Contribution to journalArticle

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Original languageEnglish
Pages (from-to)S3096-S3105
JournalThe Design Journal
Volume20
Issue numbersup1
Early online date6 Sep 2017
DOIs
Publication statusE-pub ahead of print - 6 Sep 2017
EventDesign for Next: 12th EAD Conference - Rome
Duration: 6 Sep 2017 → …
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Research output: Contribution to journalArticle

Abstract

This paper draws on findings from a recent Doctoral inquiry to discuss the importance of eliciting trust in an initial engagement in a social context, how this can be obtained and what this means for Design practice. It suggests that the trust placed in the designer is more important than that placed in the approach, due to the necessity to demonstrate benevolence in order to elicit trust, which can only be perceived in the actions of the designer. It presents a model that demonstrates the links in the relationship between designer and community, and their ability to co-design value.

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