The success of any public-private partnership (PPP) project in a country is largely dependent on the country’s maturity on critical success factors (CSFs) that made PPP projects successful. Thus, identification of metrics and standards for measuring the maturity of stakeholder organisations on CSFs for PPP projects implementation remains a challenge. Though studies on CSFs for PPP projects abound, approaches of using CSFs to develop PPP process maturity received scarce attention. Against this backdrop, this research becomes imperative to create efficient and transparent operational strategies with a view to using CSFs to develop process maturity for stakeholder organisations in PPP projects in Nigeria. Data for the research were obtained through mixed methods approach namely: quantitative and qualitative approaches. Questionnaires were administered on five different stakeholder organisations comprised public sector authorities (i.e. ministries, department, and agencies), concessionaires, local lenders/banks, consultants, and contractors involved in different PPP projects implementation in Nigeria. The data collected were analysed using descriptive and inferential statistics. Also, the qualitative approach was conducted through an expert forum and six PPP infrastructure project case studies in Lagos metropolis, Nigeria. The expert forum was constituted to refine and verify the conceptual framework developed. Also, structured interviews were conducted with primary stakeholders in the six PPP infrastructure project case studies in the study area. The research identified fourteen CSFs that made PPP infrastructure projects successful in Nigeria. These CSFs were employed for capability maturity levels definition ranging from level 1(Ad hoc) to level 5(Optimising) in accordance to Capability Maturity Model (CMM) concept. This led to the development of stakeholder organisations capability enhancement framework (SOCEF) in PPP infrastructure projects in Nigeria. The framework was validated by PPP experts to ensure it is comprehensive, objective, practical, replicable, reliable, and suitable for use in Nigeria. Thus, a quantitative assessment tool was developed with the framework in assessing the current capability maturity levels of stakeholder organisations involved in PPP infrastructure projects on fourteen CSFs identified in this research. The findings revealed that public sector organisations were between maturity level 1 and maturity level 2 (out of 5 maturity levels) on CSFs applicable to them. The majority of the private sector organisations were in maturity level 2 on CSFs associated with them. It is established in this research that Nigeria’s maturity is between maturity level 1 and maturity level 2 (out of 5 maturity levels) on CSFs that made PPP infrastructure projects successful. The findings emanated from this research provided both the theoretical and practical contributions to knowledge. The theoretical contributions include the methodology for developing capability maturity levels in PPPs, new insights into the usefulness of CSFs in PPP projects, and contributed to the wider body of knowledge of process improvement in the construction industry at large. The practical contributions are the capability level definitions and enhancement framework for PPP practice, and the specific CSFs for PPP infrastructure projects in Nigeria. The framework developed in this research had provided the benchmark for the identification of methodical approach and standard to process improvement in PPP infrastructure projects in Nigeria. It is believed that the framework would provide a useful guide and roadmaps for improvement by indicating ‘what’ needs to be done by stakeholder organisations involved in PPP projects in achieving higher capability maturity levels on identified CSFs for PPP projects in Nigeria and developing countries at large. Thus, the framework could be used to benchmark future studies.
|Publication status||Accepted/In press - 2015|