Developing Trust Practices for E-Health

Elizabeth Sillence, Pamela Briggs, Peter Harris, Lesley Fishwick

Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

6 Citations (Scopus)

Abstract

The number of people turning to the Internet to meet their various health needs is rising. As the prevalence of this form of e-health increases, so the issue of trust becomes ever more important. This chapter presents a brief overview of e-health and describes how and why people are using the Internet for health advice and information. In order to understand the trust processes behind this engagement, a staged model of trust is proposed. This model is explored through a series of in-depth qualitative studies and forms the basis for a set of design guidelines for developing trust practices in e-health.
Original languageEnglish
Title of host publicationTrust in E-Services: Technologies, Practices and Challenges
EditorsRonggong Song, Larry Korba, George Yee
Place of PublicationHershey, PA
PublisherIGI Global
Pages235-258
ISBN (Print)9781599042077
DOIs
Publication statusPublished - 2007

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