Development of standard-based information requirements for the facility management of a canteen

Andressa Oliveira, José Granja, Marzia Bolpagni, Ali Motamedi, Miguel Azenha

Research output: Contribution to journalArticlepeer-review


Facility Management (FM) is an essential practice for the operational phase of built assets. FM requires a vast range of data arising from diverse activities, which demands tools and processes for data collection and management. The Building Information Modeling (BIM) methodology implies an integrated information management process which helps in effective communication and information flow. Therefore, adopting BIM to support FM (BIM-FM) has become the subject of academic and industry interest. When BIM methodology is implemented, information models are the main information repository, while information requirements set the guidelines for their development. The EN ISO 19650 series and EN 17412-1 are currently the most recent standards in the European context to assist the development of information requirements. However, there is still a lack of research on their detailed application to real-case scenarios. In this context, the present article cooperates with the broad adoption of BIM-FM by presenting the establishment of information requirements to inform the development of an information model for the ongoing operational phase of a university canteen, focusing on developing Exchange Information Requirements (EIR), and including other activities of ISO19650's information management process to demonstrate the applicability of the requirements. The procedure applies the Level of Information Need (EN 17412-1) as the framework for defining the extent and granularity of the information requirements, and itemploys the IFC schema to establish the required alphanumerical information. The paper thoroughly discusses the decision-making process and its implications, working as a detailed demonstration of the standards applied in a case study. The results demonstrate the efficiency of the purpose-driven process based on standardization, and the information model developed from the requirements is proven to deliver the required information accurately. Ultimately, the paper results in a robust source for process replication on FM real-case scenarios.

Original languageEnglish
Pages (from-to)281-307
Number of pages27
JournalJournal of Information Technology in Construction
Publication statusPublished - 18 Apr 2024
Externally publishedYes

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