Digital Exclusion in Later Life: A Narrative Review

In this chapter, we critically explore the links between advancing age and digital exclusion. A systematic narrative review was carried out and 29 papers were included. Case-study exemplars are also used to illustrate salient elements of the narrative. We found that there is often an assumption that digital exclusion is uniquely related to advancing age; however, there are various factors associated with ageing that heighten the likelihood of experiencing digital exclusion. The evidence problematises ageing and emphasises the individual’s own responsibility in their digital exclusion, presenting ageing through a biomedical lens of decline and loss of abilities. Consequently, technology is seen to be adapted to, rather than needing it to be adapted to, meet individual needs. Through this evidence, we argue that a better understanding around the role of technology and design across the life course is needed, including further engagement in debates and assumptions in this field.