Digital platformisation as public sector transformation strategy: A case of Ghana's paperless port

P. K. Senyo*, John Effah, Ellis L.C. Osabutey

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

19 Citations (Scopus)

Abstract

Public sector organisations around the world are deploying digital platforms as part of their transformational strategy. However, prior research has predominantly focused on developed economies with stable institutional environments, while limited studies exist on less developed economies. Notwithstanding the digital divide, institutional voids, economic and development challenges facing less developed economies, digital platformisation as a strategy is fuelling technology leapfrogging in public sector transformation. Drawing on a case study of Ghana's paperless port digital transformation and the technology affordance theory, we address the research question: “How can digital platformisation facilitate public sector transformation?” Based on the findings and the technology affordance theory, this study develops a transformational affordance framework (TAF) and offers propositions on how digital platforms can enable public sector transformation.

Original languageEnglish
Article number120387
JournalTechnological Forecasting and Social Change
Volume162
Early online date15 Oct 2020
DOIs
Publication statusPublished - 1 Jan 2021
Externally publishedYes

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