Digitally Driven: How Location Based Services Impact on the Work Practices of London Bus Drivers

Gary Pritchard, John Vines, Pamela Briggs, Lisa Thomas, Patrick Olivier

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Abstract

This paper examines how an occupational group has adapted to the demands of working with a Location Based Service (LBS). Instead of following a rigid timetable, London's bus drivers are now required to maintain an equal distance between the bus in front and the one behind. Our qualitative study employs ethnographic fieldwork and in-depth semi-structured interviews to elicit drivers' perspectives of the new system and show how it has modified their driving and general work conditions. We explore how passengers influence the movement of the bus and how the technology frames bus drivers' relationships to their managers and commuters. This work contributes to our understanding of the impact of LBS in the workplace and shows how technological imperatives can be established that cause unanticipated consequences and gradually undermine human relationships.
Original languageEnglish
Title of host publicationCHI2014 - Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PublisherACM
Pages3617-3626
ISBN (Electronic)978-1-4503-2473-1
DOIs
Publication statusPublished - 26 Apr 2014

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