Diversity training in organisations

Nicola Patterson, David McGuire

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    3 Citations (Scopus)

    Abstract

    Diversity training is an area of growing interest within organizations. As organizations and society become more culturally diverse, there is a need to provide training across all hierarchical levels to make individuals more aware of and sensitized to elements of difference. Managing and valuing diversity is becoming increasingly important to delivering higher levels of performance and creativity, enhancing problem solving and decision-making, and gaining cultural insights into domestic and overseas markets. As facilitators of diversity training, line managers are increasingly tasked with the important role of equipping employees with the skills and competencies to work effectively in diverse multicultural teams. Consequently, this chapter looks at the mechanics of how diversity is discussed and delivered in organizations. It explores the necessity of diversity training in safeguarding and respecting individual identity and in fostering more welcoming inclusive workplaces.
    Original languageEnglish
    Title of host publicationHandbook of Research on Workforce Diversity in a Global Society: Technologies and Concepts
    EditorsChaunda L. Scott, Marilyn Y. Byrd
    Place of PublicationHershey, PA
    PublisherIGI Global
    Pages273-287
    Number of pages650
    ISBN (Print)978-1466618121
    DOIs
    Publication statusPublished - 30 Jun 2012

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