Driving lessons in service design

Mark Bailey; Laura Warwick

Driving lessons in service design

Mark Bailey, Laura Warwick

Research output: Contribution to journal › Article › peer-review

Abstract

This article provides five lessons for successful implementation of service design within the voluntary and community sector drawn from case-study work undertaken with Age UK.

Original language	English
Pages (from-to)	80-81
Journal	Touchpoint
Volume	2
Issue number	3
Publication status	Published - Jan 2011

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https://www.service-design-network.org/touchpoint/touchpoint-2-3-connecting-the-dots/tp02-3p80-driving-lessons-in-service-design

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title = "Driving lessons in service design",

abstract = "This article provides five lessons for successful implementation of service design within the voluntary and community sector drawn from case-study work undertaken with Age UK.",

author = "Mark Bailey and Laura Warwick",

year = "2011",

month = jan,

language = "English",

volume = "2",

pages = "80--81",

journal = "Touchpoint",

issn = "1868-6052",

publisher = "Logos Verlag Berlin GmbH",

number = "3",

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AB - This article provides five lessons for successful implementation of service design within the voluntary and community sector drawn from case-study work undertaken with Age UK.

M3 - Article

SN - 1868-6052

VL - 2

SP - 80

EP - 81

JO - Touchpoint

JF - Touchpoint

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ER -

Driving lessons in service design

Abstract

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