E-PUBLIC ENGAGEMENT: FORMULATING A CITIZENCONTENT ENGAGEMENT MODEL

Nnanyelugo Aham-Anyanwu, Li Honglei

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate –from the citizens’ perspective – factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.

Original languageEnglish
Title of host publicationProceedings of the 25th European Conference on Information Systems, ECIS 2017
PublisherAssociation for Information Systems
Pages753-770
Number of pages18
ISBN (Electronic)9780991556700
Publication statusPublished - 2017
Event25th European Conference on Information Systems, ECIS 2017 - Guimaraes, Portugal
Duration: 5 Jun 201710 Jun 2017

Publication series

NameProceedings of the 25th European Conference on Information Systems, ECIS 2017

Conference

Conference25th European Conference on Information Systems, ECIS 2017
Country/TerritoryPortugal
CityGuimaraes
Period5/06/1710/06/17

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