TY - GEN
T1 - E-PUBLIC ENGAGEMENT
T2 - 25th European Conference on Information Systems, ECIS 2017
AU - Aham-Anyanwu, Nnanyelugo
AU - Honglei, Li
N1 - Publisher Copyright:
© 2017 Proceedings of the 25th European Conference on Information Systems, ECIS 2017. All rights reserved.
PY - 2017
Y1 - 2017
N2 - Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate –from the citizens’ perspective – factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.
AB - Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate –from the citizens’ perspective – factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.
KW - Citizen Engagement
KW - Content Engagement
KW - E-Government
KW - E-Participation
KW - E-Public Engagement
KW - Governments’ Contents
UR - http://www.scopus.com/inward/record.url?scp=85044456143&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85044456143
T3 - Proceedings of the 25th European Conference on Information Systems, ECIS 2017
SP - 753
EP - 770
BT - Proceedings of the 25th European Conference on Information Systems, ECIS 2017
PB - Association for Information Systems
Y2 - 5 June 2017 through 10 June 2017
ER -
