E-Public Engagement: Formulating a Citizens-Content Engagement Model

Nnanyelugo Aham-Anyanwu, Honglei Li

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

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Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate–from the citizens’ perspective–factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.
Original languageEnglish
Title of host publicationProceedings of the 25th European Conference on Information Systems (ECIS)
Number of pages16
Publication statusPublished - 6 Jun 2017
EventEuropean Conference on Information Systems - Guimaraes, Portugal
Duration: 5 Jun 201710 Jun 2017
Conference number: 25


ConferenceEuropean Conference on Information Systems
Abbreviated titleECIS
Internet address


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