Abstract
Governments around the world are increasingly using the internet to inform, interact and communicate with their citizens, thereby fostering e-public engagement. A significant research focus has been restricted to how governments use the internet, the policies surrounding its use, and how it impacts or benefits governance and public engagement. However, there is a need for studies to investigate–from the citizens’ perspective–factors that may influence citizens’ engagement with governments’ contents on the internet. This study, therefore, investigates citizens-content engagement using a qualitative approach. Findings indicate that there are five main factors that influence such engagement: information need, attributes of the contents, the perception of the writer, trust in government, and citizens' affinity for governments’ online platforms. With these five factors, this study formulates a citizen-content engagement (C-CE) model.
Original language | English |
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Title of host publication | Proceedings of the 25th European Conference on Information Systems (ECIS) |
Pages | 753-770 |
Number of pages | 16 |
Publication status | Published - 6 Jun 2017 |
Event | European Conference on Information Systems - Guimaraes, Portugal Duration: 5 Jun 2017 → 10 Jun 2017 Conference number: 25 http://www.ecis2017.eu/ |
Conference
Conference | European Conference on Information Systems |
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Abbreviated title | ECIS |
Country/Territory | Portugal |
City | Guimaraes |
Period | 5/06/17 → 10/06/17 |
Internet address |
Keywords
- E-Participation
- E-Public Engagement
- E-Government
- Content Engagement
- Citizen engagement
- governments' contents