Effects of official versus online review ratings

Binam Ghimire, Savva Shanaev, Zhibin Lin*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)
9 Downloads (Pure)


• Both official and online review ratings have a positive impact on the clientele.
• The impact of online review ratings is higher than that of the official one.
• Highly rated restaurants can attract more customers and may charge higher
Original languageEnglish
Article number103247
Pages (from-to)1-5
Number of pages5
JournalAnnals of Tourism Research
Early online date3 Jun 2021
Publication statusPublished - 1 Jan 2022

Cite this