Effects of official versus online review ratings

Binam Ghimire; Savva Shanaev; Zhibin Lin

doi:10.1016/j.annals.2021.103247

Effects of official versus online review ratings

Binam Ghimire, Savva Shanaev, Zhibin Lin^*

^*Corresponding author for this work

Accounting and Financial Management Department

Research output: Contribution to journal › Article › peer-review

9 Citations (Scopus)

16 Downloads (Pure)

Abstract

• Both official and online review ratings have a positive impact on the clientele.
• The impact of online review ratings is higher than that of the official one.
• Highly rated restaurants can attract more customers and may charge higher
prices

Original language	English
Article number	103247
Pages (from-to)	1-5
Number of pages	5
Journal	Annals of Tourism Research
Volume	92
Early online date	3 Jun 2021
DOIs	https://doi.org/10.1016/j.annals.2021.103247
Publication status	Published - 1 Jan 2022

Keywords

Rating
Online review
Information asymmetry
Restaurant
Food hygiene
Consumer patronage

Access to Document

10.1016/j.annals.2021.103247

Online_Review_Rating_Manucript_AcceptedversionAccepted author manuscript, 356 KBLicence: CC BY-NC-ND

Cite this

@article{da840d3be9af457ebbaa1694138137a2,

title = "Effects of official versus online review ratings",

abstract = "• Both official and online review ratings have a positive impact on the clientele.• The impact of online review ratings is higher than that of the official one.• Highly rated restaurants can attract more customers and may charge higherprices",

keywords = "Rating, Online review, Information asymmetry, Restaurant, Food hygiene, Consumer patronage",

author = "Binam Ghimire and Savva Shanaev and Zhibin Lin",

year = "2022",

month = jan,

day = "1",

doi = "10.1016/j.annals.2021.103247",

language = "English",

volume = "92",

pages = "1--5",

journal = "Annals of Tourism Research",

issn = "0160-7383",

publisher = "Elsevier",

}

TY - JOUR

T1 - Effects of official versus online review ratings

AU - Ghimire, Binam

AU - Shanaev, Savva

AU - Lin, Zhibin

PY - 2022/1/1

Y1 - 2022/1/1

N2 - • Both official and online review ratings have a positive impact on the clientele.• The impact of online review ratings is higher than that of the official one.• Highly rated restaurants can attract more customers and may charge higherprices

AB - • Both official and online review ratings have a positive impact on the clientele.• The impact of online review ratings is higher than that of the official one.• Highly rated restaurants can attract more customers and may charge higherprices

KW - Rating

KW - Online review

KW - Information asymmetry

KW - Restaurant

KW - Food hygiene

KW - Consumer patronage

UR - http://www.scopus.com/inward/record.url?scp=85108216776&partnerID=8YFLogxK

U2 - 10.1016/j.annals.2021.103247

DO - 10.1016/j.annals.2021.103247

M3 - Article

SN - 0160-7383

VL - 92

SP - 1

EP - 5

JO - Annals of Tourism Research

JF - Annals of Tourism Research

M1 - 103247

ER -

Effects of official versus online review ratings

Abstract

Keywords

Access to Document

Other files and links

Cite this