Effects of official versus online review ratings

Binam Ghimire; Savva Shanaev; Zhibin Lin

doi:10.1016/j.annals.2021.103247

Effects of official versus online review ratings

Binam Ghimire, Savva Shanaev, Zhibin Lin^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

13 Citations (Scopus)

21 Downloads (Pure)

Abstract

• Both official and online review ratings have a positive impact on the clientele.
• The impact of online review ratings is higher than that of the official one.
• Highly rated restaurants can attract more customers and may charge higher
prices

Original language	English
Article number	103247
Pages (from-to)	1-5
Number of pages	5
Journal	Annals of Tourism Research
Volume	92
Early online date	3 Jun 2021
DOIs	https://doi.org/10.1016/j.annals.2021.103247
Publication status	Published - 1 Jan 2022

Keywords

Rating
Online review
Information asymmetry
Restaurant
Food hygiene
Consumer patronage

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10.1016/j.annals.2021.103247

Online_Review_Rating_Manucript_AcceptedversionAccepted author manuscript, 356 KBLicence: CC BY-NC-ND

Cite this

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KW - Online review

KW - Information asymmetry

KW - Restaurant

KW - Food hygiene

KW - Consumer patronage

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DO - 10.1016/j.annals.2021.103247

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JO - Annals of Tourism Research

JF - Annals of Tourism Research

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ER -

Effects of official versus online review ratings

Abstract

Keywords

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