E-government: Accessing public services online: Implications for citizenship

Research output: Contribution to journalArticlepeer-review

DOI

Authors

Departments

External departments

  • Ulster University

Details

Original languageEnglish
Pages (from-to)3-9
JournalLocal Economy: The Journal of the Local Economy Policy Unit
Volume33
Issue number1
Early online date18 Jan 2018
DOIs
Publication statusPublished - 1 Feb 2018
Publication type

Research output: Contribution to journalArticlepeer-review

Abstract

In this Viewpoint we wish to stimulate debate concerning the impact on citizens of the move to deliver more and more public services online (e-government) in urban and rural areas. It is now widely accepted that we are moving more and more online as society. However, there has been a lack of discussion about the implications of the government’s strategy to move services online especially for those most disadvantaged. The increasing focus and use of Information and Communication Technologies is changing the ways we can access public services, goods and services and health information. There is an increasing separation between those who have the skills, knowledge and economic resources to do so with those who do not – how we ensure full citizenship for all remains unanswered if not too often unconsidered.