Embedding AI in Higher Education: A Call for a Service Design Approach

Carly Foster

doi:10.1007/978-3-031-33627-0_3

Embedding AI in Higher Education: A Call for a Service Design Approach

Carly Foster^*

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

This chapter discusses the opportunities for service design as a methodology for embedding artificial intelligence (AI) and analytics approaches in university settings for enhanced inclusivity, accessibility, and student experience. It explores the literature on service design for improving inclusivity, health, and wellbeing, as well as the application of service design for AI and analytics projects in university settings. Additionally, the paper reviews the literature on AI for improved student support at scale and discusses the potential benefits of combining service design with AI in university settings. The authors suggest that a co-creative service design approach could have multiple benefits, including identifying problems and designing solutions to improve the student experience. Ultimately, the authors argue that utilising service design in AI implementations could improve student outcomes in university settings.

Original language	English
Title of host publication	AI, Blockchain and Self-Sovereign Identity in Higher Education
Editors	Hamid Jahankhani, Arshad Jamal, Guy Brown, Eustathios Sainidis, Rose Fong, Usman J. Butt
Place of Publication	Cham, Switzerland
Publisher	Springer
Pages	53-65
Number of pages	13
Edition	1st
ISBN (Electronic)	9783031336270
ISBN (Print)	9783031336263, 9783031336294
DOIs	https://doi.org/10.1007/978-3-031-33627-0_3
Publication status	Published - 23 Jun 2023

Publication series

Name	Advanced Sciences and Technologies for Security Applications
Publisher	Springer
ISSN (Print)	1613-5113
ISSN (Electronic)	2363-9466

Keywords

Analytics
service design
artificial intelligence
higher education

Access to Document

10.1007/978-3-031-33627-0_3

Cite this

Foster, C. (2023). Embedding AI in Higher Education: A Call for a Service Design Approach. In H. Jahankhani, A. Jamal, G. Brown, E. Sainidis, R. Fong, & U. J. Butt (Eds.), AI, Blockchain and Self-Sovereign Identity in Higher Education (1st ed., pp. 53-65). (Advanced Sciences and Technologies for Security Applications). Springer. https://doi.org/10.1007/978-3-031-33627-0_3

Foster, Carly. / Embedding AI in Higher Education : A Call for a Service Design Approach. AI, Blockchain and Self-Sovereign Identity in Higher Education. editor / Hamid Jahankhani ; Arshad Jamal ; Guy Brown ; Eustathios Sainidis ; Rose Fong ; Usman J. Butt. 1st. ed. Cham, Switzerland : Springer, 2023. pp. 53-65 (Advanced Sciences and Technologies for Security Applications).

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Foster, C 2023, Embedding AI in Higher Education: A Call for a Service Design Approach. in H Jahankhani, A Jamal, G Brown, E Sainidis, R Fong & UJ Butt (eds), AI, Blockchain and Self-Sovereign Identity in Higher Education. 1st edn, Advanced Sciences and Technologies for Security Applications, Springer, Cham, Switzerland, pp. 53-65. https://doi.org/10.1007/978-3-031-33627-0_3

Embedding AI in Higher Education: A Call for a Service Design Approach. / Foster, Carly.
AI, Blockchain and Self-Sovereign Identity in Higher Education. ed. / Hamid Jahankhani; Arshad Jamal; Guy Brown; Eustathios Sainidis; Rose Fong; Usman J. Butt. 1st. ed. Cham, Switzerland: Springer, 2023. p. 53-65 (Advanced Sciences and Technologies for Security Applications).

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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Foster C. Embedding AI in Higher Education: A Call for a Service Design Approach. In Jahankhani H, Jamal A, Brown G, Sainidis E, Fong R, Butt UJ, editors, AI, Blockchain and Self-Sovereign Identity in Higher Education. 1st ed. Cham, Switzerland: Springer. 2023. p. 53-65. (Advanced Sciences and Technologies for Security Applications). Epub 2023 Jun 22. doi: 10.1007/978-3-031-33627-0_3

Embedding AI in Higher Education: A Call for a Service Design Approach

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