This chapter discusses the opportunities for service design as a methodology for embedding artificial intelligence (AI) and analytics approaches in university settings for enhanced inclusivity, accessibility, and student experience. It explores the literature on service design for improving inclusivity, health, and wellbeing, as well as the application of service design for AI and analytics projects in university settings. Additionally, the paper reviews the literature on AI for improved student support at scale and discusses the potential benefits of combining service design with AI in university settings. The authors suggest that a co-creative service design approach could have multiple benefits, including identifying problems and designing solutions to improve the student experience. Ultimately, the authors argue that utilising service design in AI implementations could improve student outcomes in university settings.
|Title of host publication||AI, Blockchain and Self-Sovereign Identity in Higher Education|
|Editors||Hamid Jahankhani, Arshad Jamal, Guy Brown, Eustathios Sainidis, Rose Fong, Usman J. Butt|
|Place of Publication||Cham, Switzerland|
|Number of pages||13|
|ISBN (Print)||9783031336263, 9783031336294|
|Publication status||Published - 23 Jun 2023|
|Name||Advanced Sciences and Technologies for Security Applications|