Embedding AI in Higher Education: A Call for a Service Design Approach

Carly Foster*

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


    This chapter discusses the opportunities for service design as a methodology for embedding artificial intelligence (AI) and analytics approaches in university settings for enhanced inclusivity, accessibility, and student experience. It explores the literature on service design for improving inclusivity, health, and wellbeing, as well as the application of service design for AI and analytics projects in university settings. Additionally, the paper reviews the literature on AI for improved student support at scale and discusses the potential benefits of combining service design with AI in university settings. The authors suggest that a co-creative service design approach could have multiple benefits, including identifying problems and designing solutions to improve the student experience. Ultimately, the authors argue that utilising service design in AI implementations could improve student outcomes in university settings.
    Original languageEnglish
    Title of host publicationAI, Blockchain and Self-Sovereign Identity in Higher Education
    EditorsHamid Jahankhani, Arshad Jamal, Guy Brown, Eustathios Sainidis, Rose Fong, Usman J. Butt
    Place of PublicationCham, Switzerland
    Number of pages13
    ISBN (Electronic)9783031336270
    ISBN (Print)9783031336263, 9783031336294
    Publication statusPublished - 23 Jun 2023

    Publication series

    NameAdvanced Sciences and Technologies for Security Applications
    ISSN (Print)1613-5113
    ISSN (Electronic)2363-9466

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