Service Design in Mind (SDiM) is a programme run by Mind, the national mental health charity. The programme aims to embed service design techniques and methods into a network of local voluntary organisations that deliver mental health services. This case study describes how the programme, based on the idea that everybody designs and everyone can be a designer, aimed to create a diffused design culture (Manzini, 2015) across the charity and its network. By capitalising on existing internal design expertise and sensibility, Mind developed a bespoke design approach and a set of resources, as well as skills and capabilities to improve and transform mental health services.
|Number of pages||6|
|Publication status||Published - 1 Jun 2016|
|Event||Service Design Geographies Conference 2016 - Aalborg University Copenhagen, Copenhagen, Denmark|
Duration: 24 May 2016 → 26 May 2016
|Conference||Service Design Geographies Conference 2016|
|Period||24/05/16 → 26/05/16|