Abstract
Service Design in Mind (SDiM) is a programme run by Mind, the national mental health charity. The programme aims to embed service design techniques and methods into a network of local voluntary organisations that deliver mental health services. This case study describes how the programme, based on the idea that everybody designs and everyone can be a designer, aimed to create a diffused design culture (Manzini, 2015) across the charity and its network. By capitalising on existing internal design expertise and sensibility, Mind developed a bespoke design approach and a set of resources, as well as skills and capabilities to improve and transform mental health services.
| Original language | English |
|---|---|
| Pages | 580-585 |
| Number of pages | 6 |
| Publication status | Published - 1 Jun 2016 |
| Event | Service Design Geographies Conference 2016 - Aalborg University Copenhagen, Copenhagen, Denmark Duration: 24 May 2016 → 26 May 2016 http://www.ep.liu.se/ecp/125/ecp16125.pdf |
Conference
| Conference | Service Design Geographies Conference 2016 |
|---|---|
| Abbreviated title | ServDes.2016 |
| Country/Territory | Denmark |
| City | Copenhagen |
| Period | 24/05/16 → 26/05/16 |
| Internet address |
Keywords
- service design
- mental health
- embedding design
- voluntary sector