Emotion management and organizational functions: A case study of patterns in a not-for-profit organization

Jamie Callahan*

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

20 Citations (Scopus)

Abstract

This case study of a not-for-profit organization uses Hochschild's emotion systems theory and Parsons's social systems theory to examine the purposes for which organizational members managed their experience or expression of emotion. The study found that emotion work actions were attributed to all four system functions of Parsons's theory. The study shows that it may be possible to use emotion work actions by individuals to take a distributed view of organization-level phenomena.

Original languageEnglish
Pages (from-to)245-267
Number of pages23
JournalHuman Resource Development Quarterly
Volume11
Issue number3
DOIs
Publication statusPublished - 9 Jan 2001

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